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FAQ - Refunds

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General Refund Questions

How do I enroll in eRefund?

To enroll in eRefund login to Student Center.

Select "Manage My Account/Make a Payment".

Select “Click to enroll in eRefund”, complete the requested information.

After an eRefund has been generated by Penn State to your financial institution, the process may take up to 3-5 business days before it will appear as a credit in your account. Please refer to your financial institution's policy concerning the availability of these funds.

How do I get a refund of the credit balance on my account?

For the quickest delivery of refunds, students should enroll in eRefund.

Why did I not get my Federal Direct PLUS refund?

The Federal Direct PLUS funds are applied to the student’s tuition and fees first, and then the student’s other financial aid funds are applied. Typically, the PLUS funds are used in full, and the student’s other financial aid causes the credit amount on the student’s account. If there are excess funds from other financial aid (non-PLUS aid), they are refunded to the student directly. Occasionally, excess funds are the result of a Parent PLUS Loan. If there are excess funds from a Parent PLUS Loan, it is refunded directly to the borrower.

If the student is entitled to a refund, how will it be handled?

When all University charges have been satisfied and the financial aid creates an overpayment, the student is entitled to a refund. Refunds can be electronically deposited into their bank account by signing up for eRefund.

Why are you holding a credit balance in my account?

When a payment is received by personal check, a 14-day hold is placed on your Student Account to ensure the check has cleared the bank. Once this time period has past, we will refund the credit balance via direct deposit to your bank account (eRefund) or via a paper check.

Why have I not received my refund?

There could be several reasons why your refund has not been processed. Here are some possible reasons:

  1. If a payment was made by personal check, a refund will not be processed for 14 days from receipt of that payment.
  2. If you are not signed up for eRefund, the account information provided may be incorrect. And, if this is the case, you will receive an email notification.
  3. You have not "accepted" your loans/financial aid in LionPATH.
  4. Your financial aid has not disbursed into your account.