FAQ - Frequently Asked Questions

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eStatement

General Questions

Yes, please click on the "Contact" link at the top of this page to send an e-mail message. Our staff will respond to inquiries as soon as possible. During peak times (beginning of the semester) it may take between 1-3 business days.

Student Account Statements will be generated on the first week of the month and are due on the 22nd of every month. No paper statements will be mailed. Students and Authorized Payers will receive an email when the statement is ready to view and pay.

Charges billed and unpaid by the due date will be subject to a late fee of 1.5%. There will also be a negative service indicator (hold) placed on the student account preventing enrollment in future courses, release of transcripts, and delivery of the diploma (if graduating) until the past due balance is paid.

Authorized Payers can reset their password using the security question they used when the Authorized Payer access was first set up.

To reset your password using the security question:

  1. Navigate to public.lionpath.psu.edu and click "Login" in the Authorized Payer section.
  2. Enter your authorized user ID and click on "Forgot Password"
  3. Enter your user ID or email address and choose "continue"
  4. Enter the answer to your security question and hit "submit" to generate a new email with temporary password.

If you are unsuccessful, your student will need to reset your Authorized Payer password.

Steps for students to reset the Authorized Payer password:

  1. Log in to your Student Center in LionPATH
  2. Click the "Manage My Account/Make a Payment" link, which will take you to the account dashboard.
  3. Once at the account dashboard, in the "Authorized Payer" section, the authorized payer's name will be displayed. In the Authorized Payer box, the student should click "Edit," and verify the email address is correct.
  4. At the bottom of the Authorized User information form, click "reset password" to generate a new email with temporary password.

Penn State issues monthly student account statements. Your student account statement reflects the  anticipated aid information that is available at the time of billing.

To view up-to-date anticipated aid, log in to the Student Center, select "Manage My Account/Make a Payment" and then select "Your Account."

You can view each anticipated aid source under "Account Details."

Once a student account statement is issued it is static. Any activity occurring after the student account statement is issued will be reflected on the next student account statement.

Please note: the awarding and disbursement of financial aid is managed by the Office of Student Aid. You can submit an email inquiry at: https://studentaid.psu.edu/contact-info/email-us.

If your tuition bill is generated when you haven't paid your balance for a prior semester, log in to the Student Center, select "Manage My Account/Make a Payment" and then choose "Make Payment" to view the balance you owe.

Federal regulations state that financial aid for a future semester cannot be used to pay a prior semester balance. Even if you are expecting a refund for spring semester, you need to pay the outstanding prior balance from the prior semester.

Log in to the Student Center, select "Manage My Account/Make a Payment" and then choose "Make Payment" to view your prior semester balance owed.

If you have more than one student at Penn State, regardless of campus, you can easily link your students' accounts. However, each student will need to create a separate login ID (Authorized User) for you, and you will receive separate temporary passwords for each student.

We recommend that you log in to each student account separately prior to linking the accounts. To link multiple student accounts:

1. Make sure that your pop-up blockers are disabled. LionPATH uses pop-up functionality

2. Go to launch.lionpath.psu.edu/parents, then select "Login to LionPATH".

3. In the Authorized Payer box, click "login", then use your Authorized Payer User ID and password provided for one of your student's accounts.

4. Go to the "Student Links" section on the account dashboard, which will display the name of the student you are currently viewing.

5. Select "Add New" to link another student account. You will need to enter the Authorized User login ID and password for that student's account.

6. The "Student Links" section in the account dashboard will show the names of the linked accounts. Click on the student's name to transfer between accounts without having to log out and then back into the system.

For detailed instructions on Authorized Payer access, visit the online tutorial at: tutorials.lionpath.psu.edu/public/UsingAuthorizedPayer/

About eStatement

If you are planning on using Pennsylvania 529 GSP funds, please follow the steps below:

Student Instructions

  1. After you receive an e-mail notification that your billing statement is available, log into your Student Center.
  2. Select "Manage My Account/Make a Payment".
  3. Select "View" or "Download" in the "Your Statements" section.
  4. Print and/or save a copy of the Billing Statement for the account owner to submit with the Payment Authorization Form(PAF)or with an online qualified withdrawal.

The PA 529 GSP payment, as well as any additional personal payment being made by other means, must be received by the statement due date in order to avoid any late fees.

Account owner instructions

  1. Complete the Payment Authorization Form (PAF) provided by PA 529 GSP or access your account online at www.pa529.com to print a PAF or complete a qualified withdrawal online.
  2. If completing a qualified withdrawal online, upload an electronic copy of the billing statement(see #4 above).
  3. If completing a paper PAF, mail or fax both the PAF and the copy of the billing statement to PA 529 GSP.

PA 529 Guaranteed Savings Plan
Processing Center
PO Box 55463
Boston, MA 02205
Fax: 617-559-2452

Please note: Penn State cannot request funds from a PA 529 GSP account on behalf of the account owner. Therefore, please DO NOT mail your PAF to Penn State.

PA 529 GSP mails PAFs in July or early August for the fall semester and in October for the spring semester. Summer PAFs are provided upon individual request. Additionally, a PAF can be obtained online at www.pa529.com or by calling 1-800-440-4000.

An e-mail message will be sent to the student's official University e-mail account when the Student Account Statement is available to view and/or pay on LionPATH.

If you are a current Penn State student, information can be found on the Account Services Web site at http://identity.psu.edu/services/authentication-services/access-accounts//.

 

There is no charge to pay by eCheck. There is a 1.5% Service Fee for each payment made by credit card.

Billing/Payment Problems

Online payments will be reflected immediately in your Student Center. Payments may take 1-7 business days before they are reflected in your bank account.

Please allow 5-7 business days for your payment to be processed. You can monitor your Student Center. When we process the payment, it will be posted at this site.

If the check has cleared your bank account, please fax a copy of the front and back of your check to 814-865-2979. Please include the PSU ID and name of the student.

eStatement Payment and Payment Options

Yes, Penn State accepts Visa, MasterCard, Discover, and American Express. There is a 1.5% Service Fee for each credit card online payment. We cannot accept credit cards by mail, phone, or in person. All payments are done online via LionPATH.

You can see other payment options available in our website.

This information can be found at the bottom of your paper check.

You can view a sample check to see where to find these numbers.

Yes, you will be assessed a $25 fee for each returned item. If two checks or eChecks are returned, you will no longer be able to use this form of payment.

  • Fast and convenient method of making payments.
  • Payments are immediately reflected on the Student Account Statement.
  • Money-saving process - you no longer need to write checks or pay for stamps to send a payment in the mail.

Payments can be made by electronic check (eCheck), credit card, or paper check. Cash payments may be made in person at your campus Bursar/Finance office. Do not mail cash.

Click here to see available payment options.

Yes, click here to see details about Penn State's Installment Payment Plan.

You are not required to pay by credit card. You can pay by eCheck (no charge), paper check, or money order. You may also pay with cash in person at your campus Bursar/Finance office.

To view the payment on your student account Statement login to Student Center.

Select "Manage My Account/Make a Payment".

Yes, you can make a partial payment to your student account, but if the total balance due is not paid by the due date, a 1.5% late fee will be assessed on the total balance due. Click here to all payment options. 

We encourage you to pay online with an eCheck. However, if you want to mail your payment please follow these instructions:

 If mailing a check or money order, print a remittance stub from LionPATH and mail it with your check or money order made payable to Penn State to:

Office of the Bursar
103 Shields Building
University Park, PA 16802
 
*Please include your PSU ID on your check or money order.

DO NOT MAIL CASH

If the payment is not received by the designated due date, you may be assessed a late fee as well as have a negative service indicator placed on your Student Account. This will restrict you from enrolling in future classes.

Penn State made the decision to charge a 1.5% Convenience Fee to fairly distribute the costs of accepting payments over the Web to the users.

The Bursar's office uses secure web pages when displaying and collecting credit card information. All references to a credit card transaction are done using your Order ID number. Secure Socket Layer (SSL) software is used to provide data encryption of your personal information such as password and credit card number.

You can pay with cash by visiting the Bursar/Finance office at your campus. Do not mail cash.

These instructions are for all 529 programs except the Pennsylvania Guaranteed Savings Plan. If you have a Pennsylvania Guaranteed Savings Plan 529, please see "How do I claim a PA 529 Guaranteed Savings Plan tuition payment?"

Student Instructions

  1. After you receive an e-mail notification that your billing statement is available, log into your Student Center.
  2. Select "Manage My Account/Make a Payment".
  3. Select "View" or "Download" in the "Your Statements" section.
  4. Print a copy of the billing statement to submit to your 529 plan if necessary. Print any additional copies of the billing statement if needed.

The 529 payment, as well as any additional personal payment being made by other means, must be received by the statement due date in order to avoid any late fees.

Penn State cannot request funds from a 529 plan on behalf of the account owner/student, Therefore, please DO NOT mail your Payment Authorization Form (PAF) or PAF copies to Penn State.

If you have a Texas Tomorrow, Michigan Education Trust (MET), College Illinois!, South Carolina Tuition Prepayment Program (SCTPP), Kentucky’s Affordable Prepaid Tuition (KAPT), or Alabama Prepaid Affordable College Tuition Program (PACT) plan, please select the "Contact Us" link to let us know about your expected 529 payment amount.

Your 529 payment(s) can be mailed to:

Penn State University
Office of the Bursar
103 Shields Building
University Park, PA 16802

This mailing address is also listed on your tuition bill as well as on our website at Bursar.psu.edu. Please include your Penn State Student ID number and your full name with your 529 payment(s).