Bursar Alerts

RESOLVED - Scheduled Downtime - Student Account Dashboard

Alert Date: Tuesday, July 16, 2019
Alert Status: Current
Alert:

The previously scheduled downtime (July 21, 2019 from 3 - 3:30  and from 5:30 - 6 p.m. EST)  of the Student Account Dashboard in CASHNet (Penn State’s third-party payment processor) has been resolved. A server maintenance method has been developed which involves no downtime. With this development, students and Authorized Payers will have uninterrupted access during testing to make payments online, dynamic account information, billing statements, eRefund, granting authorized payer access, or the Installment Payment Plan.   

Sincerely,

Office of the Bursar

Online Payments – Temporarily Down (RESOLVED 7/8/19)

Alert Date: Sunday, July 7, 2019
Alert Status: Resolved
Alert:

 

Online payments are temporarily down. This is a known issue. We expect to have this functionality back as soon as possible.

We regret any inconvenience this may cause.

Sincerely,

Office of the Bursar

FINANCIAL AID AWARDING FOR RETURNING STUDENTS

Alert Date: Wednesday, June 19, 2019
Alert:

The Office of Student Aid began processing 2019-2020 Financial Aid Awards for returning students yesterday. The Financial Award Summary includes an estimated amount for tuition and fees for fall 2019 and spring 2020. Please note, the tuition rates for the 2019-2020 academic year will be approved by the Board of Trustees in mid-July and the first billing statement for the fall 2019 semester will be issued the first week of August.

As recommended by the Office of Student Aid, if you are a returning student:

  • Monitor your e-mail/check your LionPATH account for your Financial Aid Award.
  • If you were not awarded, be sure that you have successfully completed a FAFSA for 2019-20: https://studentaid.ed.gov/sa/fafsa

Please contact the Office of Student Aid with any questions regarding your Financial Aid Award for 2019-2020 at:  https://studentaid.psu.edu/contact-info/email-us

 

Scheduled Downtime - Student Account Dashboard: Saturday, June 8, 2019 (one hour)

Alert Date: Wednesday, June 5, 2019
Alert Status: Current
Alert:

Please be aware that this Saturday, June 8, 2019 the Student Account Dashboard in CASHNet (Penn State’s third-party payment processor) will be down for approximately one hour. CASHNet will be using this time to conduct a scheduled server maintenance. During this time, students and authorized payers will not have access to make payments online, dynamic account information, billing statements, eRefund, granting authorized payer access, or the Installment Payment Plan.

Account Dashboard Scheduled Downtime:

Saturday, June 8, 2019:

  • 3 - 3:30 P.M. EST
  • 5:30 - 6 P.M. EST

Access should resume immediately at 6:00 P.M. EST

We regret any inconvenience this may cause. If you experience any issues accessing the Student Account Dashboard after 6 P.M. EST on Saturday, June 8, 2019, please wait and try logging in again. If the problem persists, please let us know by submitting a Contact Us request at:   www.bursar.psu.edu/contact-us. We will respond on Monday, June 10, 2019.  

Sincerely,

Office of the Bursar

SUMMER 2019 - FINANCIAL HOLD ON STUDENT ACCOUNT WHEN THERE IS ANTICIPATED FINANCIAL AID

Alert Date: Wednesday, May 29, 2019
Alert Status: Current
Alert:

The current most common question from students/families is:

Why do I have a financial hold if I have anticipated aid that will cover my balance due?

  • If you are already enrolled in the summer semester and have anticipated aid reflected on your account that has not yet disbursed, you will have a financial hold placed on the account until the account is paid in full. The hold will be released once the financial aid posts to your account and pays the balance. 
  • If you are registered for the summer semester, the hold will not prevent you from adding/dropping courses in the summer semester. However, the hold will prevent you from scheduling/registering for future semesters, requesting transcripts, and if applicable, receiving a diploma.
  • Please monitor your account and if the Anticipated Financial Aid does not post to your account by June 28, 2019, please contact the Office of Student Aid regarding the disbursement delay at (814)865-6301.

 

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