Bursar Alerts

EMAILSCAM 08/03/18

Alert Date: Friday, August 3, 2018
Alert Status: Current
Alert:

Email messages that appear to come from a “Bursar” email address at Penn State University with the subject line "**Payment Process*" are being sent to random individuals at Penn State. The email indicates that a payment has been processed and that your tax return is ready. The email includes a link to a fake “View Payment Detail” link.

What can you do?

If you received one of these messages (see an example shown below), simply delete the email. DO NOT click on the link, provide any information, or respond to the email. This is a phishing email that was not sent by Penn State and the link leads to a bogus site. If you did click on the link and entered your Penn State password, you should immediately go to the Penn State Password Management site at: https://www.work.psu.edu/password/change.cgi?path=3 and reset your Penn State password.

If you clicked on the email and entered any credit card or bank information, immediate contact those institutions and change any passwords they may have with those institutions.

More information on phishing attempts is available on the Office of Information Security phishing website.

Charges on Student Account vs Student Account Statement

Alert Date: Friday, July 27, 2018
Alert:

When the tuition/fees calculation process begins, students/authorized payers will see charges appear on the student account.   This process takes place in preparation for the issuance of the monthly student account statement.

Students and any authorized payers on the account will receive an email when the Student Account Statement is ready to view/pay.   Billing begins in early August for fall semester.

If you have any questions, please visit the Bursar’s website at  http://bursar.psu.edu/student-account-statement

student account statement image

 

EMAIL SCAM 7/19/18

Alert Date: Thursday, July 19, 2018
Alert Status: Current
Alert:

Email messages that appear to come from a “Bursar” email address at Penn State University with the subject line "New Message For You!" are being sent to random individuals at Penn State. The email indicates that a payment has been processed and that a refund is ready. The email includes a link to a fake “View Payment Detail” link.

What can you do?

If you received one of these messages (see an example shown below), simply delete the email. DO NOT click on the link, provide any information, or respond to the email. This is a phishing email that was not sent by Penn State and the link leads to a bogus site. If you did click on the link and entered your Penn State password, you should immediately go to the Penn State Password Management site at: https://www.work.psu.edu/password/change.cgi?path=3 and reset your Penn State password.

If you clicked on the email and entered any credit card or bank information, immediate contact those institutions and change any passwords they may have with those institutions. 

More information on phishing attempts is available on the Office of Information Security phishing website: http://phishing.psu.edu/2018/07/19/new-message-for-you-3/

Email scam sample

EMAIL SCAM 6/4/18

Alert Date: Tuesday, June 5, 2018
Alert Status: Current
Alert:

Email messages that appear to come from a “PSU Bursar” email address at Penn State University are being sent to random individuals at Penn State. The email indicates that a payment has been processed and that a refund is ready. The email includes a link to a fake “View Payment Detail” link.

What can you do?

If you received one of these messages (see an example shown below), simply delete the email. DO NOT click on the link, provide any information, or respond to the email. This is a phishing email that was not sent by Penn State and the link leads to a bogus site. If you did click on the link and entered your Penn State password, you should immediately go to the Penn State Password Management site at: https://www.work.psu.edu/password/change.cgi?path=3 and reset your Penn State password.

If you clicked on the email and entered any credit card or bank information, immediate contact those institutions and change any passwords they may have with those institutions. 

More information on phishing attempts is available on the Office of Information Security phishing website: http://phishing.psu.edu/2018/06/05/payment-received-2/ 

 

Phishing scam email sample

FINANCIAL HOLD ON STUDENT ACCOUNT WHEN THERE IS ANTICIPATED FINANCIAL AID

Alert Date: Friday, June 1, 2018
Alert Status: Current
Alert:

The most common question from students/families contacting the Office of the Bursar is: 

Why do I have a financial hold if I have anticipated aid that will cover my balance due?

  • If you are already enrolled in the summer semester and have anticipated aid reflected on your account that has not yet disbursed, you will have a financial hold placed on the account until the account is paid in full. The hold will be released once the financial aid posts to your account and pays the balance. 
  • If you are registered for the summer semester, the hold will not prevent you from adding/dropping courses in the summer semester. However, the hold will prevent you from scheduling/registering for future semesters, requesting transcripts, and if applicable, receiving a diploma.
  • Please monitor your account and if the Anticipated Financial Aid does not post to your account by June 28, 2018, please contact the Office of Student Aid regarding the disbursement delay at (814)865-6301.

The Office of Student Aid has posted the schedule for summer 2018 Financial Aid Awarding and Disbursement at:

 https://studentaid.psu.edu/summer-2018-awarding-billing-and-disbursement-schedule

 

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